Frequently asked questions

About ExpoBazaar

ExpoBazaar is a B2B e-commerce digital platform that connects local Indian artisans, manufacturers, and suppliers with international buyers to promote India's rich heritage art and support small businesses that deal in various lifestyle products.
We have a team of experts who pick out the most suitable products for all your customers' requirements with the help of our wide network of small manufacturers, artisans and suppliers who curate various lifestyle products.

Account

You need to provide these details to ensure seamless account setup and compliance with global tax laws and to verify your business. If you are a sole proprietor, please provide your Social Security Number. If you are a corporation, partnership, LLC or LLP, please provide your Employer Identification Number for activating your buyer account.

While a W9 form is required for USA buyers, it is mandatory to place an order at ExpoBazaar successfully.

Once you register as a buyer at www.expobazaar.com, our back-end team will verify your business details, approve your account, and contact you in case we need additional information.
You can update all personal and business-related information by accessing your buyer profile. To change your registered mobile number and email address, please contact us at support@expobazaar.com
If you're unable to sign into your account, please recheck your credentials and reset your password by clicking on 'Forgot Password'. For additional support, please get in touch with us at support@expobazaar.com
We protect your information using Secure Sockets Layer (SSL) software. SSL is the standard technology for keeping an internet connection secure and safeguarding any sensitive data sent between two systems, preventing non-authorized individuals from reading and modifying any information transferred, including personal details. For additional information, visit us at https://www.expobazaar.com/privacy

Orders

Yes, we have different minimum order values for different shipping models.
  • For USA Local, the minimum cart value per order is $500.
  • For Ready to Ship, the minimum cart value per order is $500 + brand-specific MOV.
  • To know more, please visit us at https://www.expobazaar.com/shipping-models
Yes. If you wish to order in bulk, please send us an email on orders@expobazaar.com
Yes. Please submit your request/ queries to orders@expobazaar.com
In some cases, yes. Please submit your request to orders@expobazaar.com and we will advise you if the item you wish to sample is available for shipment. In some cases, there will be a charge for the sample, which will be advised at the time of order.

Shipping and Delivery

Once your order has been dispatched, you will receive a tracking link on your registered email. In any case, if you don't receive any tracking information, feel free to write to us at orders@expobazaar.com
Our delivery time differs according to the shipping model.
For the USA:
  • Warehouse shipping, the delivery time is one week (Ground Shipping).
  • Ready to Ship, the delivery time is two - three weeks for (AIR Shipping Mode)
  • Ready to Ship, the delivery time is five - six weeks for (Sea Shipping Mode)
For Europe:
  • RTS (Ready to Ship), the delivery time is two - three weeks (Air Shipping Mode).

To know more, please visit us at https://www.expobazaar.com/shipping-models

While we aim to deliver your order(s) on time, shipping delays might be caused due to bad weather and other unforeseen circumstances. In such a case, please contact us at orders@expobazaar.com regarding the same. We will look into it on a priority basis.

Payments

*In case of a failed payment, please contact payments@expobazaar.com. If the amount has been debited from your account, kindly send us the payment reference number. In most cases, the amount will be credited to your account within 7-10 working days.
We accept all major Credit Cards (Visa, Mastercard, Diner, American Express) and verified checking accounts. You can manage all payment methods in your profile.
Yes. We use Secure Payment Gateway, Stripe, to keep all your information, including your payment details, safe. For more details, visit us at https://www.expobazaar.com/privacy
  • Card Authorization required at the time of order confirmation.
  • Your primary payment method will be charged once your order is ready to be dispatched.

Returns, Refunds & Cancellations

Items are entitled to be refunded or returned based on individual circumstances. If any item is damaged during shipping, a replacement item, if available, will be sent free of charge. Otherwise, the amount of your purchase will be refunded, plus, a portion of the freight will be charged. If you are unhappy with the item you have received, an explanation will be needed before the item will be considered for a return. For more details, visit us at https://www.expobazaar.com/refunds-cancellations
In case of damaged products, you must place a return request within 7 days of delivery. As soon as the claim is verified by our team concerned, the refund amount will be initiated from our side to the original source of payment. For more details, visit us at https://www.expobazaar.com/refunds-cancellations

Yes, you will be intimated regarding the delivery of your shipment. The delivery process may differ depending on the shipping term that you have selected - please read below:

In the case of a DDP (Delivered Duty Paid) Air & (Sea)* shipment:

For shipments that are moved in the Express Mode (FedEx), the carrier will generally provide a prior intimation (either over email or by phone) close to the time the goods are getting customs released and then attempt a delivery. If you would like to have a slotted delivery or deferred delivery, you could let them know your preference, and they would generally accommodate. Any applicable duties and taxes are paid by ExpoBazaar on your behalf during the custom clearance process. Estimated duties and taxes are added to your order total during the order checkout process.

In the case of a DDU (Delivered Duty Unpaid)* shipment mode:

A customs broker appointed by you will notify you over email and/ or call regarding the payable duties and taxes if any if you choose Sea shipping mode. Generally, they may inform you during customs clearance or just before delivery.

* Applicable only to UK and Europe Buyers.

Customer Support

Call us at : 855-726-3368

Email us at : support@expobazaar.com